Octroi/taxes on goods -
You pay what you see on the
checkout page, i.e. the subtotal of your items +
the shipping cost.
We would be dispatching your order from Mumbai unless otherwise mentioned.
Anything you buy from us is going to be imported into your state and, in
some cases, may be subject to octroi or import
duties on delivery. Buyers are responsible for any
additional charges. We do not have any control over the imposition of these
taxes and cannot predict what
(if any) duties there will be.
If any taxes are levied, you (the
buyer) are responsible for paying them to receive
your package. Because tax policies vary widely
from state to state.
We are required to write the full purchase price
on all invoices.
Order cancellations -
We always try to dispatch all orders as soon as possible after receiving payment.
If your cancellation request arrives before we prepare your order for packing, we can accept your order cancellation request.
In this case the order will be cancelled and the amount will be refunded.
If the buyer places the order and due to some reason (unexpected lack of inventory or no service by courier company or any other reason) the we are not able to ship the product, the order will be cancelled and the amount will be refunded.
Payment, delivery -
We deliver to all mainland UK addresses with a
All items are dispatched using Royal Mail delivery
service, unless otherwise mentioned.
IMP NOTE - Please mention your correct delivery
address while making payment.
If you enter the wrong/incomplete address, we will
NOT be liable for any subsequent loss of the
Address changes after making payment will NOT be
Buyer is responsible for all return shipping costs
for any item that is returned as undeliverable,
unclaimed or refused.
Please note - Orders paid by Paypal eCheque will
take longer to receive.
P&P charges -
These include transaction, advertising,
distribution, delivery charges, packing, handling
related costs and not just the cost of postage.
Please note - Even if the p&p charges shown as
free in some of our items, we may split the item
cost and the p&p charges separately in the
This price includes the cost of the item,
accessories, shipping of item and shipping of
accessories. Price shown is total price you pay.
We may split up your order into multiple packages
and cost of each packet would be shown separately
on each invoice.
Please note you may not receive all of your
packages at the same time.
Delivery time -
For orders sent from Mumbai India -
- Delivery times are calculated in working
days - i.e. Monday to Friday inclusive
- For items in stock, delivery time - 4 to 6
working days, all though in some rare cases
delivery can take up to 10-15 days, depending upon courier service.
- If your order has not arrived within 15 days
after making payment please contact us.
- Orders placed before 1.00 PM are usually
dispatched on the same day.
- Orders placed during bank holidays may take
longer to receive.
For orders sent from factory (international
- Delivery time varies depending upon
service chosen from 3- 30 days.
- For domestic orders - If your order has not
arrived within 7 days after making payment
please contact us.
- If an item is not traced a replacement will
- If a replacement is unavailable, a refund
will be provided.
- If a customer experiences repeated problems
with losses and non-delivery
Maxtouuch.com reserves the right to
suspend the account and decline further orders
to that customer.
- Maxtouuch.com reserves the right to
refuse to replace lost items or issue a refund
if the delivery details are incorrect or
We try to reply all queries within few hours
of receiving it. Sometimes it may take up to 48
For any urgent queries - you can call us.
Being business seller, queries received on late
Friday or over weekend/bank holiday might take
If you appear not to have received any emails from
us, please check your Spam/Junk/Bulk email
Certain email management providers may filter out
our emails from showing in your Inbox.
We appreciate your patience and support.
Our returns policy
We offer a straightforward refund or replacement
policy in the unlikely event there is a problem
with your product.
Although all items dispatched will be securely
packaged, unfortunately if you receive damaged
items, please contact within 24 hrs of receiving
We are happy to replace or refund faulty goods and
aim to resolve issues quickly and to your
Returns are accepted within 7 days of the date of
receipt. However, returns will incur a 20%
restocking fee. Postage charges cannot be returned
and returning postage charges should be borne by
the purchaser Returned goods Must be in Perfect
In the unlikely event you need to return an item,
please email us for details. Please note that we
cannot accept returns that have not been
Please DO NOT send anything back until you receive an email confirming that your return has been authorised, failure to do this may result in your returns being refused and sent back to sender.
We can not accept returns without any previous
communication with the buyer.
- Full refund can be done only within 14 days
- After 14 days, if the item is covered under
replacement/repair warranty, buyer has to bare
one way postage costs.
- Repair/replacement would be done as soon as
possible, but may take 14 days depending upon
the stock availability.
- On some items, we give extra warranty at no
- Only hardware/technical faults are covered
under the warranty. (eg Screen/scratch damages
are not covered under Repair/replacement
- The maximum refund will be price paid +
first class postage costs.
We will not be held responsible for any returned items lost or damaged during transit to us.
Sender has to take reasonable care of the item while sending back to us.